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Client Product Specialist | Prudential Financial | Portland, ME
Prudential Financial, Inc. is a multinational financial services leader
with operations in the United States, Asia, Europe, and Latin America.
Leveraging its heritage of life insurance and asset management
expertise, Prudential is focused on helping individual and institutional
customers grow and protect their wealth. The company's well-known Rock
symbol is an icon of strength, stability, expertise and innovation that
has stood the test of time. Prudential's businesses offer a variety of
products and services, including life insurance, annuities,
retirement-related services, mutual funds, asset management, and real
estate services. For more information, please visit http://www.prudential.com.
The incumbent is responsible to support the disability claim management
team, account management team and sales team by handling client/claim
related matters with a focus on customer satisfaction as an expert in
the FLMA and Absence Management product lines. Incumbent will
interface with internal partners and external clients. Leads
efforts to develop new and revised processes/procedures/communications
initiatives. Conducts research and analysis to identify business
opportunities. Incumbent will possess a strong background in the
areas of compliance, and federal and state regulations as they
apply to Absence Management and FMLA.
JOB REQUIREMENTS:
- Absence Product Subject Matter Expert - 5+ yrs of
experience; experience with Absence and FMLA
- Experience and knowledge of both Federal and State regulations
pertaining to absence
- Experience and knowledge working with legal counsel
- Knowledge of and/or experience working with Account Management and
clients during the implementation of service (new or add-issue)
- Knowledge of and/or experience working with Account Management to
resolve customer issues
- Knowledge of and/or experience working with a claims organization
- Knowledge of and/or experience working with electronic eligibility
files
- Excellent communication skills
- Excellent relationship building and partnering skills
- Experience with Visio, Excel and other Microsoft applications
- Job requires approximately 25-35% travel
Other Requirements:
- Team player with focus on customer service
- Ability to work independently, and to deal with changing priorities and
multiple tasks.
- Ability to manage issues/problems from start to completion
- Excellent organizational skills and high level of work discipline.
The Prudential Insurance Company of America and its affiliates, Newark,
New Jersey are Equal Opportunity/Affirmative Action Employers and are
committed to diversity in our workforce.
Prudential is not seeking assistance or accepting unsolicited resumes
from search firms for this employment opportunity unless contracted with
Staffing. Agencies must work with Staffing as the primary point of
contact and follow the Prudential application process to be considered
for business. Regardless of past practice, all resumes submitted by
search firms to any employee at Prudential via-email, the Internet or
directly to hiring managers at Prudential in any form without a valid
written search agreement in place for that position will be deemed the
sole property of Prudential, and no fee will be paid in the event the
candidate is hired by Prudential as a result of the referral or through
other means. Note: Any search agreement entered into with Prudential
before January 2004 is null and void. Search firms are essential to the
recruitment and staffing efforts at Prudential and we value the
partnerships we have built with our preferred vendors. For this reason,
Prudential has established and regularly maintains a preferred vendor
list. Please note that even preferred vendors need to have a written
search agreement signed by the Director, Recruiting Programs, Staffing
at Prudential in place for the specific position in order for a fee to
be paid for any candidate referrals.
To apply for this position, please copy and paste the following link
into your browser address bar:
http://prudential.contacthr.com/13238517
or submit your resume and salary requirements through our homepage at
https://jobs.prudential.com/apply_online_1.asp?jobid=1563080
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